E2E is shorthand for End to End. It means a whole of business approach to developing and delivering change in your business. It is also means consciously managing a change from end to end. From idea creation through to that idea becoming a reality and delivering benefits for your business.
The focus of an E2E approach is broader than the new piece of equipment, IT solution, process change, or product that is going to be delivered. It is identifying, planning for and managing the end to end (E2E) impact on your business created by a change.
An End to End (E2E) approach considers:
- Your customers, staff, executives and board, as well as other stakeholders that can influence the success of your business.
- All sections of your business – Front Office, Operations, Customer Service, Finance, ICT, Back Office, etc.
An End to End (E2E) approach also encompasses all the steps in the process. It identifies, plans for and manages the business changes and impacts throughout the change journey:
In a future blog we will discuss each of these steps in more detail.
Some questions to consider when you are using an End to End (E2E) approach are:
- How will each step be managed?
- What Internal and external resources will be needed? Will internal resources be backfilled?
- Who will be involved – staff, customers, other stakeholders?
- How will business-as-usual continue whilst going through the change?
- How will the people, processes, technology and culture change happen? Big Bang, all the organisation at once, or incrementally, area by area, team by team?
When you use an E2E approach you improve the quality of the change your business selects by considering the impact on all aspects of the organisation.
An E2E approach also improves the cost benefit analysis. It provides a greater understanding of the total cost of making the change, taking into consideration both direct and indirect costs. This cost benefit analysis also includes opportunity costs.
By implementing an E2E approach you increase stakeholder engagement. Your project managers work closely with stakeholders from end to end to address concerns and utilise their invaluable input. This helps manage stakeholder expectations and identifies potential resistance early.
An important aspect of the E2E approach is risk management. Risk management is improved by considering the transitional risks as well as end-state risks. Appropriate risk mitigation and contingency measures can be developed as part of the implementation planning process.
Finally, by using an E2E approach the change delivered will be robust. Not only will you have started with the end in mind; you will have considered all that is required of your business to deliver that end goal.
If taking an end to end approach to your next change seems daunting, talk to us about how we can provide the support and resources to manage your next change end to end.
Does your organisation need to implement a change?
We can provide practical help to define your future, design, and manage the changes required to achieve your future.